What's The Pivot Club?

The Pivot Club offers a VIP jewelry membership program where the more you shop the more you save on your favorite accessories all year round. All jewelry is hypoallergenic and ethically made by fair trade partners from around the world. 

How does membership work, and what are the perks?

If you love accessories, we make it easy for you to shop ‘til you drop. You can join our VIP Membership program for $15 a year and receive automatic discounts, up to 20% off, on your orders. Again, all of our jewelry is nickel and lead free, and made with the earth in mind by artisans globally. Learn more here.

what is fair trade?

Fair trade businesses provide opportunities for people to gain access to a global market and receive a fair living wage. It is a pathway out of poverty for many artisans that provides more control over their lives and decide how to invest in their future.

Who are the artisans, and what type of jewelry do they make?

We sell from fair trade brands like Matr Boomie, Bawa Hope and others.

Bawa Hope, in Kenya, produces sustainable, nickel, and lead-free jewelry and provides fair wages and a safe working environment to gifted artisans from low-income areas around Nairobi.

Matr Boomie in Austin, Texas is a leading fair trade company that invests in the lives of its creators and empowers entrepreneurial opportunities for women artisans in India.

Shipping

We ship throughout the United States including Hawaii, Alaska, and Puerto Rico.

We ship USPS First Class for $4.99. However, shipping is free for VIP members and for orders over $50.

We also offer faster delivery options with UPS 2nd Day Air for $15 at checkout.

Shipping returns is free.

We ship orders within 1 business day.

Most domestic U.S. orders will arrive at their ultimate destination within ~ 3-7 business days with USPS First Class.

UPS 2nd Day Air delivers within 2 business days.

Items may be shipped separately in multiple packages. 

Returns

We will provide refunds to the payment method used if we receive the returned jewelry within 30 days of delivery (60 days for VIP members). Please use the contact form here to get your return started. We’ll reply back with a free shipping label and ask for you to include your original packing slip and receipt along with the item(s).

However if the item is broken upon delivery, let us know asap via the contact form and include a picture. We’ll refund you for the broken item(s).  

Plus, we provide a one-year warranty on our jewelry. If the piece(s) break or tarnishes in the first year, we will either replace the piece or provide a store credit if unavailable.

Unfortunately, we cannot accept returns on gift cards.

To learn more about our refund policy, please click here.

Need to return or have a question?

Please contact us using our contact form.

Shop Pay Installments

You can buy now, pay later with Shop Pay.

When you choose Shop Pay at checkout, you can split your purchase into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* 

How It Works:

1. Add items to your cart (or shopping bag).

2. Check out with Shop Pay.

3. Choose to pay in 4 installments.

Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.

*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.

No, there are no late fees if you miss a scheduled payment.

The installments option on Shop Pay is available on debit and credit cards.

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

- A smaller payment balance on the final payment

- Less future payments on the remaining loan balance

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

No, you can't buy gift cards using Shop Pay Installments.

For questions about installment payments on Shop Pay, visit shop.affirm.com/help.

For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.